AbraQuest library management system - support services

Cost effective support

• 9am to 4.30 pm, Monday to Friday except Bank holidays
• By telephone (01204 883583) and email (support@abraquest.co.uk)
• We aim to respond to your enquiry within 24 hours
• Support is provided for the latest release only

• Minor Software updates / releases
• Subscription to the AbraQuest newsletter
• Access to AbraQuest on line or Abraquest Reference CD

• Site visits
• Data recovery (we will guide you in the process as long as you have carried out back ups as recommended by AbraQuest)
• Customised changes
• Major software release

• Year 1: FREE, included in licence cost (site visits not included)
• 1 year subscription: £199 to include 1 year subscription to AbraQuest online or CD
• 2 years subscription: £275 to include 2 year subscription to AbraQuest online or CD

• Software updates: £99 / release
• Tel / email / online support: £15 / enquiry
• Site visits: £25/h, minimum 2 hours (price applicable if located within 1 hour's travel from the AbraQuest office)
• Books input in AbraQuest: �250/day (approx. 1000 books/day)

Copyright © Maeve Denny 2007-2008. All Rights Reserved.