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Abraquest Software Assurance
Abraquest Software Assurance offers a cost effective and easy way to allow customers to receive support with a service level agreement along with all upcoming Abraquest software releases for free as well as all the help and advice you need to keep your school library running smoothly, including discounts and other benefits.
Abraquest Software Assurance, which costs £149.95 + VAT for existing customers offers a range of benefits, including:-
- Free access to all major releases of Abraquest during the period the agreement is in force.
- Unlimited telephone help and advice with a service level agreement where we guarantee to respond to any questions you have within a given time-scale.
- 25% discount on all site visits for book input, disaster recovery and training - excluding travel expenses.
- 10% discount available on all Abraquest bar-codes and bar-code related products.
- Full access to Abraquest online facilities such as online book lookup. This is very useful when adding books because it saves you from having to type in all the details in most cases - you just scan the ISBN and Abraquest finds all the details for you from the internet.
- 500 free labels (24 per sheet, with library name on) or 1000 free smaller (48 per sheet) labels per year.
- Upload your school logo into Abraquest so that it appears on both pupil and teacher logins. Please note: this will revert back to the Abraquest logo if you don't continue with Abraquest software assurance.
New features are being added all the time at which point this page will be updated.
To purchase you can just email or issue a PO and we will invoice you or you can contact us to set up a monthly direct debit if you wish.
We don't Charge Abraquest Software Assurance customers for enhancements!
Customers who make suggestions for additional features or improvements to Abraquest earn a free month Software Assurance and Automated Backup (if purchased). This is added to your account at the time the suggestion is accepted. There is no limit to the number of suggestions you can make!
Important Notes about Abraquest Software Assurance
- Subscribing to Abraquest Software Assurance is the cheapest way of keeping your software up to date.
- We have priced it so that hopefully call customers can afford it.
- Abraquest Software Assurance is a quality service that gives you the customer everything we think you need to keep Abraquest running smoothly.
- We are adding features to all the time while keeping costs constant as far as possible (Extra costs are usually optional so you can purchase if you find the feature useful).
- Please note the service level agreement doesn't apply to enhancements as these are provided separately to the support service.
What Happens if I don't Subscribe?
- The service level agreement only applies to subscribers. Any calls from non subscribers will be assigned after any current calls from subscribers. So may well take a few days longer.
- Customers who do not subscribe will be charged support at £25 + VAT per case, and also for new releases of Abraquest, at a yet to be decided cost (major releases are likely to cost circa £200 + VAT per release per PC).
- New customers are offered 6 months free Abraquest Software Assurance after purchasing Abraquest or if you are an existing customer upgrading from a pre-2013 version. If you are renewing the cost is £149.95 + VAT. If you have a break and wish to go back on Abraquest Software Assurance, your first year is £249.95 + VAT, then £149.95 + VAT thereafter.
We always welcome any and all feedback via the usual means.
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